We are SWIFTFIAT LTD (“SWIFTFIAT” or “THE COMPANY” or "WE", "OUR", or "US"). For the purpose of the Data Protection Legislation, SWIFTFIAT is the data controller of Your (as defined below) Personal Information. SWIFTFIAT respects and protects the privacy of visitors on our websites and our customers who use our services, and we are committed to safeguarding it responsibly and in accordance with the legal requirements of the countries in which we operate. To ensure transparency, this Privacy Policy describes our information handling practices when you access content we own or operate on the websites located at swiftfiat.com or any other websites, pages, features, or content we own or operate (collectively, the "Site(s)") and related services (referred to collectively hereinafter as "Services"). Please take a moment to read this Privacy Policy carefully. If you have any questions about this Privacy Notice, please contact us at info@swiftfiat.com
By accessing and using our services, you signify acceptance to the terms of this Privacy Policy. Where we require your consent to process your personal information, we will ask for your consent to the collection, use, and disclosure of your personal information as described further below. If you do not agree or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of our services.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). In order to enable us to open and operate an account or to generally provide you with our products and services and comply with laws and regulations, we may need to and/or may be required to collect, record, hold, use, disclose and store (i.e. “process”) personal information and financial information about you, including but not limited to : Identity Data which includes first name, last name, username or similar identifier, means of identification, title, date of birth and gender. Contact Data which includes residential address, email address and telephone numbers. Financial Data whch includes bank account information. Transaction Data which includes details about payments to and from you and other details of products and services you have purchased from us. Technical Data which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. Profile Data which includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses. Usage Data which includes information about how you use our website, products and services. Marketing and Communications Data which includes your preferences in receiving marketing from us and our third parties and your communication preferences. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.
Other than as stated above, we may use your personal information for one or more of the following purposes : to verify your account in accordance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations; to assess your application for our products and services; to manage and maintain your account with us; to better manage our business and your relationship with us; to notify you about benefits and changes to the features of products and services; to administer offers, competitions and promotions; to respond to your enquiries and complaints and to generally resolve disputes; to update, consolidate and improve the accuracy of our records; to produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual; to conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us; to meet the disclosure requirements of any law binding on SWIFTFIAT; for audit, compliance and risk management purposes; to assess financial and insurance risks; to conduct anti-money laundering checks; for crime detection, prevention and prosecution; to comply with any sanction requirements; for any other purpose that is required or permitted by any law, regulations, guidelines or relevant regulatory authorities. Please be assured that we will ask for your consent before using your personal information for a purpose other than those set out in this Privacy Policy and in the terms in your agreements with SWIFTFIAT.
From time to time, we may obtain information about you from third party sources as required or permitted by applicable law, such as public databases, credit bureaus, ID verification partners, resellers and channel partners, joint marketing partners, and social media platforms.
As a part of providing you with our products and services, and for the management and operations of these products and services, and to comply with legal and regulatory requirements, we may be required or need to disclose information about you and your account with us to the following third parties : companies and organizations that act as our agents, affiliates and/or professional advisers; companies and organizations that assist us in processing or otherwise fulfilling transactions that you have requested; law enforcement, regulatory and governmental agencies; your advisers (including but not limited to accountants, auditors, lawyers, financial advisers or other professional advisers) authorized by you; any other person notified by you as authorized to give instructions or to use the accounts, facilities, products or services on your behalf. Third parties mentioned above may in some instances be located outside of your country. We will otherwise treat your personal information as private and confidential and will not disclose your information to anyone outside SWIFTFIAT except : where you have given permission; where we are required or permitted to do so by law; where required or authorised by any order of court, tribunal or authority, whether governmental or quasi-governmental with jurisdiction over SWIFTFIAT; where we may transfer rights and obligations in accordance to our agreement with you; where we are required to meet our obligations to any relevant regulatory authority (whether in or outside your country).
SWIFTFIAT places great importance on ensuring the security of your personal information. We regularly review and implement up-to-date technical and organizational security measures when processing your personal information. Employees of SWIFTFIAT are trained to handle the personal information securely and with utmost respect, which they may be subject to disciplinary action if failed. However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please recognize that you play a vital role in protecting your own personal information. When registering with our Services, it is important to choose a password of sufficient length and complexity, to not reveal this password to any third party, and to immediately notify us if you become aware of any unauthorized access to or use of your account. Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us via support at support@swiftfiat.com.
Your Right To Access And Update Your Personal Information You have a right to access your personal information. Please contact customer support if you wish to have access to your personal information. SWIFTFIAT will take steps to verify your identity before fulfilling your request. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data. SWIFTFIAT may use its discretion in allowing the corrections requested and/or may require further documentary evidence of the new information to avoid fraud and inaccuracy.
We store your personal information securely throughout the life of your SWIFTFIAT Account. We will only retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. While retention requirements vary by jurisdiction, information about our typical retention periods for different aspects of your personal information are described below. Contact Information such as your name, email address and telephone number for marketing purposes is retained on an ongoing basis until you un-subscribe. Thereafter we will add your details to our suppression list indefinitely. Content that you post on our website such as support desk comments, photographs, videos, blog posts, and other content may be kept indefinitely after you close your account for audit and crime prevention purposes. Recording of our telephone calls with you may be kept for a period of up to six years. Information collected via technical means such as cookies, webpage counters and other analytics tools is kept for a period of up to one year from expiry of the cookie.
We do not knowingly request to collect personal information from any person under the age of 18. If a user submitting personal information is suspected of being younger than 18 years of age, SWIFTFIAT will require the user to close his or her account and will not allow the user to continue transacting digital currencies with us. We will also take steps to delete the information as soon as possible. Please notify us if you know of any individual(s) under the age of 18 using our services so we can take necessary actions.
We reserve the right to modify this Privacy Policy at any time without prior notification.
You can send an email to support@swiftfiat.com It is also recommended that the customer provides a complaint reference number provided by our customer care team in all further communication with us regarding a particular issue. This enables us to get more details about the customer and the query quickly and helps in resolving the query faster. Suitable timelines have been set for every complaint depending on the nature of queries and the investigations lead time which would be involved in resolving the same. I acknowledge that I have read these terms and conditions and I agree to follow the guidelines stated by SWIFTFIAT LTD during any trading or transactions on the website or App. swiftfiat.com